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We are pleased to assist you with any queries. Please fill in and submit the form below and we will get back to you as soon as possible.

 
 

Operating Hours

We are available Monday to Friday 10:00am – 6:30pm (HKT; GMT/UTC +08:00).


Online Enquiries

Phone:
+852 2839 0801 [International]
+86 021 6313 0695 [China]

Email: [email protected]

Store Enquiries

Locate a Store

Loyalty Programme

Phone: +852 2839 0870
Email: [email protected]

As a member of our loyalty programme, each purchase, online or at any one of our boutiques worldwide will go towards your cumulative spend and reaching VIP status.

 

Joining our Programme

You can register online or in-store.

Online: If you do not have an existing account, simply register and create an account here.
In-store: Visit any one of our stores and our staff will be happy to assist with your registration.

We treat your personal information with great care: read our privacy policy.

Becoming our VIP

You will become our VIP member once you have reached an accumulated spending of HKD $20,000 / USD $2,500 / GBP £1,500 / CNY ¥20,000 / SGD $5,000 / CNY ¥20,000 over 12 consecutive months (rolling).

VIP Benefits

Once our VIP, you can enjoy the following benefits:

  • 10% discount on regular priced items (applicable online and in-store)
  • Exclusive offers
  • Priority access to our sales and promotions
  • Invitation to events
  • New collection previews


Account & Spending Queries

You can check your accumulated spending in the My Account section (for online orders) or by asking our Sales Associates (for in-store orders).
For further enquiries or help with our loyalty programme, please contact us by email [email protected] or by phone +852 2839 0870

All our orders are shipped from Hong Kong and we deliver to over 55 destinations worldwide.

 

Delivery Time & Costs

We offer free delivery for orders over HKD $500 / USD $300 / GBP £200 / CNY ¥500 / AUD $500 / EUR €500.
Delivery costs are calculated and added at checkout.

Our average delivery time is around 7 business days. Make sure your order is posted with enough time to receive your items, especially if you want to gift someone or celebrate a birthday.
All orders are shipped under standard service courier. We do not distinguish between standard and express shipping modes.

* We reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or a PO box.

Shipping costs are calculated based on the value of the order and destination. It is not calculated base of the total weight.

Costs for orders in USD

                                                                                                          Total order value (USD)    <USD75   <USD300   <USD 500          +USD501
United States of America      USD 5     USD 15 Complimentary Complimentary
Singapore      USD 7     USD 19 Complimentary
Japan      USD 7     USD 28     USD 37
New Zealand / Saudi Arabia / United Arab Emirates / Canada / Puerto Rico / Russia / South Korea / Indonesia / Malaysia / Philippines / Taiwan / Thailand / South Africa      USD 5      USD 15     USD 30
Croatia / Czech Republic / Denmark / Hungary / Liechtenstein / Lithuania / Norway / Poland / Sweden / Turkey / Ukraine / Lebanon      USD 5      USD 15     USD 30

Costs for orders in EUR

Total order value (EUR)

<EUR75

<EUR250

<EUR500

+EUR501

Andorra / Austria / Belgium / Cyprus / Estonia / Finland / France / Germany / Greece / Ireland / Italy / Luxembourg / Malta / Monaco / Netherlands / Portugal / Slovakia (Slovak Republic) / Slovenia / Spain

EUR 9

EUR 20

EUR 30

Complimentary

Costs for orders in GBP

Total order value (GBP)

<GBP75

<GBP200

+GBP201

United Kingdom

GBP 5

GBP 9 -13

Complimentary

 

Costs for orders in AUD

Total order value (AUD)

<AUD75

<AUD 500

+AUD501

Australia

AUD 5

<AUD 30

Complimentary

 

Costs for orders in HKD

Total order value (HKD)

<HKD500

+HKD501

Hong Kong

HKD 20

Complimentary 

 


Order Tracking

The courier we use depends on your shipping destination. Please refer to the Tracking Link in your shipping confirmation email or My Account section.
You can also copy your tracking number here: https://track.shanghaitang.com


VAT & Sales Tax

Depending on the shipping destination, VAT and Sales Taxes may need to be added.

For deliveries to USA, Switzerland or the EU, Shanghai Tang will cover all tax and duty payments.

For all other shipping destinations prices are to be considered exclusive of all taxes and duties. The recipient is liable to all import duties, customs and local sales taxes levied by the shipping destination to release the order from customs clearance on arrival. Please confirm with local authorities for the tax/duties imposed prior to placing an order as we are unable to advise the amount.

 

Returns

We accept returns and exchange requests within 14 days of receiving your order.

The items must be sent back in unused and sellable condition (tags and labels still attached) together with the original packaging.

Return shipment needs to be arranged by the customer. Any return costs are absorbed by the customer whereas exchange delivery costs are on us.

How to Return / Exchange

To return or exchange an item, please contact us at [email protected].
Upon our confirmation of your return request, we will provide further instructions for returning the parcel.

Please include the following in your return package:

  • Item(s) you wish to return
  • Returns form (enclosed with delivery)
  • Copy of shipment confirmation and invoice (enclosed with order shipped email)

We only accept exchanges for the same item in a different available size or colour.
We will dispatch your new item once we have processed the return of the item you wish to exchange.

Refunds

Upon receipt of all undamaged and correctly returned items, we will issue a refund to the original payment method, excluding shipping charges, within 30 days.

Order Cancellation

You can cancel your order within 12 hours of placing your order, before it has been dispatched.
Contact us at [email protected].

 

Payment

The currency is dependent on the shipping destination you are browsing in.
We accept Visa, MasterCard, American Express, Diners Club, Discover, JCB, UnionPay for online orders.

Upon placing an order, we will take an authorisation from your bank. Your credit card will not be charged until your order is ready to be shipped.

Security

All credit card transactions are processed using a secure online payment gateway that encrypts your card details in a secure host environment. We don't store our customers' credit card data in our systems.

To help ensure that your shopping experience is safe, simple and secure, Shanghai Tang uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the Internet. 

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the site.

We are very strict with regulation and we aim to protect our customers from abuse and fraudulent use of credt cards on the Internet.
Our team performs detailed checks and security reviews before accepting payment and customers may be contacted during this process.

Q: How do I place an order?

A: Once you have found a product you would like to purchase, select the size you need (if applicable) and click ‘Add to Bag’. You can access your shopping bag found on the top right of the screen at any point and once you’re ready to place your order, click ‘Check out now’ which will take you through our secure and easy checkout process

Q: Do I need to create an account to shop online?

A: You do not need to create an account to shop online and can simply provide an email address to receive order updates. However, with an account you will be able to check out faster, view and track past orders and accumulate your spending towards becoming our VIP member.

Q: Where do you deliver to? 

A: We deliver to over 55 destinations worldwide. Click on the location menu on the top right to select your shipping destination before placing your order.

Q: Can I order a gift for someone online?

A: Yes, at checkout you can select our complimentary gift wrapping service and add a personalised message card.

Q: How will I know you’ve received my order?

A: Once you have placed your order, you will receive an order acknowledgement email signifying the start to our order verification and fulfilment process. Once we have successfully processed your order, you will receive another email to confirm your order has been shipped.

Q: How much is delivery and how long does it take?

A: We offer free delivery for orders over HKD $500 / USD $300 / GBP £200 / CNY ¥500 / AUD $500 / EUR €500. Delivery costs are calculated and added at checkout. For estimated delivery times and costs, please see our Delivery page here

Q: Can I track my order?

A: We provide a tracking link in the ‘Your order has been shipped’ email and you can also copy your tracking number here: https://track.shanghaitang.com


Q: Can I return or exchange an item?

A: We accept returns and exchange requests within 14 days of receiving your order provided the items are sent back in unused and sellable condition (tags and labels still attached) together with the original packaging. Any return costs are absorbed by the customer whereas exchange delivery costs are on us.

Q: How much tax and duties will I need to pay?

A: Depending on the shipping destination, VAT and Sales Taxes may need to be added. For deliveries to USA or Europe (including United Kingdom and Switzerland), Shanghai Tang will cover all tax and duty payments. Customers with orders shipping to Andorra, Argentina, Brunei, Canada, India, Indonesia, Kuwait, Lebanon, Liechtenstein, Malaysia, Mexico, New Zealand, Philippines, Puerto Rica, Russia, Saudi Arabia, South Africa, South Korea, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, Vietnam are liable to all import duties, customs and local sales taxes levied by the shipping destination to release the order from customs clearance on arrival. Please confirm with local authorities for the tax/duties imposed prior to placing an order as we are unable to advise the amount. 


Q: I’ve forgotten my account password, what should I do?

A: Simply click the ‘Forgot your password’ and an email will be sent to you to reset your password.

Q: Can I update my account details?

A: Sign in to your account and under your account details you will be able to update your shipping and contact information.

Q: Do you have a loyalty programme?

A: Yes, you can join by creating an account online or registering in- store. As a member of our loyalty programme, each purchase, online or at any one of our boutiques worldwide will go towards your cumulative spend and reaching VIP status. For more information click here.

Q: Where can I find my accumulated spending?

A: You can check your accumulated spending in the My Account section (for online orders) or by asking our Sales Associates (for in-store orders). For any further enquiries or help with our loyalty programme, please contact us at [email protected].


Q: How can I enjoy the VIP discount online?

A: If you have not created an account online yet, please first create an account here. If you are an existing VIP, please check the “‘I am a VIP customer’ box” upon registration which will be verified by our team within 1 to 2 working days. Once you have created an account and signed in, the VIP discount will be automatically applied to your shopping bag.

Q: The item I want to purchase is out of stock. Can I get onto the waiting list?

A: This depends on the item you are interested in. Please contact [email protected] for assistance.

 

The following Terms and Conditions constitute the whole legal agreement between you and Tangs Department Stores Ltd ("we", "our" or "us") and govern your use of the website at www.shanghaitang.com (the "Site") and the services offered on the Site (the "Services") and completely supersede and replace any prior agreements between you and us in relation to your use of this Site and the Services.   If you do not wish to agree to be bound by these Terms and Conditions or any amended Terms and Conditions that may replace these Terms and Conditions in the future, you are not authorized to use the Site or the Services.

We may make changes to the Terms and Conditions from time to time. When these changes are made, we will make a new copy of the Terms and Conditions available on the Site. We are under no obligation to provide you with notices regarding changes to the Terms and Conditions. It is your responsibility to check the Terms and Conditions regularly for changes and prior to each usage.

If we make any changes to the Terms and Conditions after you have placed an order, the changes to the Terms and Conditions will not affect that order, unless we are required to make the change by law.

If you are under 18 years old, you must let your parent or guardian know about the Terms and Conditions as well as our Privacy Policy at Shanghaitang.com,  and you must secure their involvement and approval before you register to use this Site or any of the Services. We reserve the right to only accept orders from customers who are over 18 years old.

Violations of Terms and Conditions: Please report any violations of the Terms and Conditions by email to [email protected].

Governing Law

The Terms and Conditions together with all our policies and procedures will be governed by and constructed in accordance with the relevant laws as follows:

 -For orders shipped from London: The Terms and Conditions together with all of our policies and procedures will be governed by and construed in accordance to the laws of England and Wales and the relevant courts of England and Wales will have exclusive jurisdiction.

-For orders shipped from New York: The Terms and Conditions together with all of our policies and procedures will be governed by and construed in accordance to the laws of the State of New York, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the State and Federal courts in New York City, New York, and waive any claim or defense of inconvenient forum or lack of personal jurisdiction in such forum under any applicable law or decision or otherwise.

-For orders shipped from Hong Kong: The Terms and Conditions together with all of our policies and procedures will be governed by and construed in accordance to the laws of Hong Kong Special Administrative Region (“HKSAR”) of the People’s Republic of China and you agree to submit to the exclusive jurisdiction of the courts of the HKSAR.

Modifications to the Services

We are constantly innovating in order to provide the best possible experience to you and other users of the Site and the Services. You acknowledge and agree that the form and nature of the Services may change from time to time without prior notice to you. You further acknowledge and agree that we may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at our sole discretion, without prior notice to you. By accessing this Site, you acknowledge and agree to any modifications to the Services and accept and agree to be bound by them. 

Limits on liability

You agree that you will comply with all of the provisions of the Terms and Conditions (as may be amended from time to time). You understand that you are solely responsible for (and that we have no responsibility to you or to any third party for) any breach of your obligations under the Terms and Conditions and for the consequences (including any loss or damage which we may suffer) of any such breach.

Nothing in the Terms and Conditions is intended to affect your rights under the applicable law.

If we breach the Terms and Conditions, we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and us at the time of you place your order. We shall only be liable for losses up to 150% of the total value of goods purchased by you.

We are not responsible for losses that are not caused by our breach of these Terms and Conditions or through negligence or indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).

We are also not responsible for any failure by us to meet any of our obligations under the Terms and Conditions where such failure is due to events which are beyond our reasonable control.

No waiver

If you breach the Terms and Conditions and we take no action against you, we will not be regarded as having waived any of our rights and remedies and we will still be entitled to use or enforce our rights and remedies in any other situation where you breach the Terms and Conditions.

Indemnification

At our request, you agree to compensate us fully, defend, indemnify and hold us, our officers, directors, employees, agents, affiliates, licensors and suppliers, harmless from and against all liabilities, claims, expenses, costs, damages and losses, including legal fees, arising from or related to any breach of the Terms and Conditions by you including the use by any other persons accessing this Site using your Internet account as a result of or in relation to your action or inaction.

Our relationship and your activity

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of the Terms and Conditions or your use of this Site or our provision of the Services. You agree that you may not and will not hold yourself out as our representative, agent, or employee, and we shall not be liable for any representation, act or omission on your part.

You agree that you will be personally responsible for your use of this Site and for all of your communications and activity on and pursuant to this Site. If we determine that you are or have been engaged in unauthorized activities, were not respectful of other users, or otherwise violated the Terms and Conditions, we may deny you access to this Site at any time on a temporary or permanent basis.

Your registration

To use some of the Services, you will need to register on the Site. When you register, you will be requested to provide your personal details. In particular, in registering on the Site, you must provide your legal name (corresponding to the one  that appears on  your identity document, if any), date of birth, phone number, email address and other requested information as indicated.

Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing Information provided.  In all cases, you are required to provide information about yourself that is true, accurate, current and complete in all respects.

Should any of your registration information change, please notify us immediately at the following email address: [email protected]. You should also view our Privacy Policy which explains how we look after your personal information. We may change registration requirements from time to time and, should any such changes be made, these will be detailed within amended Terms and Conditions as described above. 

You will receive a username and password as part of the registration process.  You are responsible for maintaining the confidentiality of your password and account and all activities that occur in connection with these.  You agree to immediately notify us of any actual or suspected unauthorized use of your password or account or any other breach of security.

Your eligibility for purchase

You may make purchases from the Site only if you meet our Terms of Eligibility. These are:

  • you are an individual age [18] or older; and
  • you have been issued with a valid credit card by a bank approved by us (see below); and
  • you are purchasing for your own use and not for resale

 

A bank will generally be acceptable to us if it authorizes shanghaitang.com to process a charge or charges on your credit card in the amount of the total purchase price for the merchandise which you are purchasing.

We reserve the right to refuse to supply multiple quantities of an item being shipped to any single customer or postal address.

By making an offer to purchase merchandise, you expressly authorize us to perform credit checks and, where we feel that it is necessary, to transmit or to obtain information about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction) but only

  • to authenticate your identity;
  • to check the validity of your credit card;
  • to obtain an initial credit card authorization; and/or
  • to authorize individual purchase transactions.

Please refer to our Privacy Policy for further information about how we use your data.

Order acceptance

All orders are subject to acceptance and availability. We offer products for sale that are in stock and available for dispatch from our distribution centers.

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order (“your order has been received” email). This email is NOT an acceptance of your order, just a confirmation that we have received it.

We reserve the right, with or without notice, to cancel or reduce the quantity of product ordered, in our sole discretion, if we determine your order violates our Terms and Conditions.

Unless you cancel your order beforehand in accordance with these Terms and Conditions, acceptance of your order and completion of the contract between you and us will be completed when we send an email to you to confirm that the goods have been dispatched (“your order has been shipped” email).

This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and shipment charges).

You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

If your order has not been accepted, you will receive an email from us explaining the reasons.

We reserve the right, in our absolute discretion, not to accept your order.  In particular, we will not accept your order if, for example:

  • we are unable to obtain authorization for payment;
  • shipping restrictions apply to a particular item;
  • the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn; or
  • you do not meet the Terms of Eligibility set out above within these Terms and Conditions.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion.

We will not be liable to you or any third party by reason of our:

  • withdrawing any merchandise from the Site whether or not that merchandise has been sold;
  • removing, screening or editing any materials or content on the Site;
  • refusing to process a transaction or unwinding or suspending any transaction after processing has begun but before goods have been shipped to you.

Sales contract

The sales contract concluded for the online purchase will be subject to the standard terms and conditions of sales of Shanghai Tang.

The sales contract between you and us is therefore concluded when your order is shipped from our logistic location in Hong Kong: Your contract is concluded in Hong Kong, Hong Kong SAR and the language of the contract is English.

Currencies

If you are a customer whose credit card is  denominated in [any currency other than U.S. Dollars] [GBP, Euros, RMB, HKD or other foreign currencies], the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.

Price adjustment

We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.

Corporate Discount

The Shanghai Tang staff privilege feature is open to all employees of the company who have a permanent contract, following their probationary period and provided that they have not given a resignation notice.

All purchases made using the Shanghai Tang Staff privilege feature are intended to be for personal use or gifts to the close family only.

Shanghai Tang staff are entitled to a 50% discount on the retail price. Separate terms and conditions apply: please refer to your HR handbook for more information.

Payment method

Payment can be made by Visa or MasterCard credit or debit cards and any other methods which may from time to time be clearly advertised on the Site. Payment will be debited and cleared from your account upon dispatch of your order by us.

You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer.  These may include the credit checks described  under " Your eligibility for purchase" described above.  If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.   You will remain liable for the purchase price of your order if for any reason your credit card company fails to pay us in full for the amount charged to your account.

Payment security

We take all reasonable care to make our Site secure. All credit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment.  If you are a registered user of the Site, we will securely store your credit card details on our systems where permitted by law (please see also Privacy Policy for details of how we look after your information stored on our systems). These details will be fully encrypted and only used to process card transactions which you have initiated. [Note that PCI-DSS standards and law in some U.S. states prohibit storing CVV numbers.]

To help ensure that your shopping experience is safe, simple and secure, the Site uses Secure Socket Layer (SSL) technology.

Furthermore, we will take all reasonable care, in so far as it is in our reasonable control to do so, to keep the details of your order and payment secure, [but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.] [Note that the bracketed provision might be unenforceable in some U.S. states]

Insurance and delivery

We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of our delivery and fulfillment and transfer of responsibility in the same way as if you were the recipient.

Please note that we aim to dispatch all orders within 48 hours. Estimated delivery times (as mentioned into our Help section of our Shop-On-Line) are to be used as a guide only and commence from the date of dispatch.  We are not responsible for any delays caused by destination customs clearance processes or any situation or circumstance which is not within our reasonable control.

Intellectual Property rights

Your use of this Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the content section below), including Shanghaitang.com Software and all HTML and other code contained in this Site. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are authorized to use the Content only as expressly authorized by us and/or its third party licensors strictly in accordance with the terms and conditions as set out herein. Any reproduction or redistribution of the Content is not authorized and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution or any other purposes not expressly authorized hereunder is expressly not authorized. However, you are authorized to make one copy for the purposes of viewing Content for your own personal use.

All comments, suggestions or other communications posted to the Site or otherwise sent to us shall be and remain our sole property.  By submitting any comments, suggestions or other communications to us, you grant us a perpetual, worldwide, irrevocable, royalty-free license to use those materials in any way that we deem appropriate. You further agree that we may use, copy, disclose, publish and distribute such materials without restriction and without any obligation to compensate you.

The Shanghai Tang name and associated product names are trademarks or registered trademarks of Tangs Department Stores Ltd (the “Shanghai Tang Marks”).  You are not authorized to display or use in any manner any Shanghai Tang Mark without our prior written consent.

The product designs and product materials used for our products are our exclusive property and are protected by applicable copyright and other proprietary rights and laws.  You are not authorized to reproduce, sell or otherwise use these designs or materials, in whole or in part. 

Content

In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. We make no representations or warranties about the accuracy or completeness of the information contained on this Site, and you should confirm any information presented on this Site before relying on it in any way.We do not promise that the functional aspects of the Site or the Content will be error free or that this Site, the Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

Commercial use

This Site is for your personal, non-commercial use only. You are not authorized to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer or sell any content, software, products or services contained within this Site. In that connection you are not authorized to collect and use any product listings, descriptions, photographs or prices displayed on this site in connection with competing with the Site or for other commercial purposes; or create, reproduce and/or distribute any materials derived from the content provided on the Site.  You are not authorized to use this Site, or any of its Content, to further any commercial purpose, including but not limited to any advertising or advertising revenue generation activity on your own Site.

Links to websites of other parties

We may include hyperlinks on this Site to other websites or resources operated by parties other than us, including advertisers. We have not reviewed all of the sites linked to this Site and are not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

Confidentiality

You understand that we grant the operators of public search engines (for example, Google) authorization to use spiders to copy materials from this Site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. We reserve the right to revoke these exceptions either generally or in specific cases. Other than operators of public search engines who are authorized to copy materials from this Site for the above described purposes, you are not authorized to use, access, search, monitor, copy, or harvest information or data from this Site through the use of any automated means, including, but not limited to, agents, robots, scripts, or spiders.   

Functionality of the Site

You are not authorized to use the Site in a manner that exceeds the norms of intended use established by the above stated Terms and Conditions governing this Site.[1]  Thus, you are not authorized to gain access to our computer systems or engage in any activity that disrupts, diminishes the quality of, interferes with the performance of, or impairs the functionality of the Site.

Disclaimer of warranties

Your use of the Site is at your sole risk.  This Site and all Content on the Site are presented on an “as is” basis.  WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, REGARDING THE SITE, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 

Protection of privacy

Information you give to us about yourself is subject to our Privacy Policy.  We encourage you to read and understand our privacy practices before continuing. 

At Shanghaitang.com ("Shanghaitang.com”, "we", "our", "us) we respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. As part of Richemont group, we have adopted a corporate Privacy Policy that guides how we collect, store, and use the information that you provide us with.

If you are under 16, we require that you inform a parent or guardian about Shanghaitang.com 's Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with us.

The following sections are provided by Shanghaitang.com to enable our online visitors to be fully informed of our Privacy Policies. By visiting Shanghaitang.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and Shanghaitang.com is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.

The information we collect from you and how

Shanghaitang.com collects personal information in several ways when you place an order, register as a Member for a service offered by Shanghaitang.com, share some information with one of your friend using a Share link or register to our Enews program.

By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.

Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. We ask for your email and your phone number. These details allow us to process your order and to let you know the status of your order.

Users of Shanghaitang.com will only have their name and email address processed in order to provide the service and respond to any complaints or otherwise where required by law on in connection with any legal proceedings or dispute.

Information about Cookies

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.

How this information may be used including anyone it might be shared with

Shanghaitang.com may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience.

We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with our Retail boutiques in order to deliver an integrated service within Shanghai Tang Brand. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.

We do collate information about site traffic, sales, wish lists, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

Marketing Opt-in and Opt-out provision

When you register, you will be given the option to opt-in of subscribing to our regular update service which will send you: Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about Shanghaitang.com and Shanghai Tang brand in general.

We do not sell or pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Shanghai Tang.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot.

To opt out or unsubscribe from or direct mail service or updates, please contact Shanghaitang.com by email at [email protected]

Access and if necessary, change personal information Shanghaitang.com

If for any reason you are concerned that the personal information held by Shanghaitang.com is not correct, please visit the website and logging into the site using the "Sign In" menu on the home page. Upon signing, your personal information will be made available for review and change. It could be accessed through the "My shopping Visit" menu and then by going to “my account” section.

If you wish to modify your billing or shipping address while your last order is still being processed, please contact us by email at [email protected] .We will amend your personal details on your behalf.

Safeguarding your personally identifiable information

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.

Where and how to ask question or file complaints

If you require more information please go to the Contact Us section of the web site and send an email to our Customer Relationship Management department at [email protected]

or write to: c/o CRM coordinator, Tangs Department Stores Ltd, Guangdong Investment Tower, 148 Connaught Road central, Hong Kong