Shanghaitang.com collects personal information in several ways when you place an order, register as a Member for a service offered by Shanghaitang.com, share some information with one of your friend using a Share link or register to our Enews program.
By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.
Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. We ask for your email and your phone number. These details allow us to process your order and to let you know the status of your order.
Users of Shanghaitang.com will only have their name and email address processed in order to provide the service and respond to any complaints or otherwise where required by law on in connection with any legal proceedings or dispute.
Shanghaitang.com may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience.
We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with our Retail boutiques in order to deliver an integrated service within Shanghai Tang Brand. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.
We do collate information about site traffic, sales, wish lists, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
When you register, you will be given the option to opt-in of subscribing to our regular update service which will send you:
Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about Shanghaitang.com and Shanghai Tang brand in general.
We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Shanghai Tang.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. Alternatively you can change your email preferences or opt out of all emails by logging into your account/personal data.
To opt out of direct mail service or updates, please contact Shanghaitang.com by email at firstname.lastname@example.org.
If for any reason you are concerned that the personal information held by Shanghaitang.com is not correct, please visit the website and logging into the site using the "Sign In" menu on the home page. Upon signing, your personal information will be made available for review and change. It could be accessed through the "My shopping Visit" menu and then by going to “my account” section.
If you wish to modify your billing or shipping address while your last order is still being processed, please contact us by email at email@example.com. We will amend your personal details on your behalf.
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.
If you require more information please go to the Contact Us section of the web site and send an email to our Customer Relationship Management department at firstname.lastname@example.org
or write to: c/o CRM coordinator, Tangs Department Stores Ltd, Guangdong Investment Tower, 148 Connaught Road central, Hong Kong
Click onto “sign-in” menu on the top of any page of our Shop-On-Line. There is an option “forgotten password”. Follow our instructions to get a new password.